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Tech Support Issues

Time frames missing Jun 23, 2014 12:49PM CDT

There is a little slider on each tool at the top of your charts you simply move it left or right depending on ...

Trouble with uninstall the charts Jun 24, 2014 03:21PM CDT

Go to your control panel - Find ProAct Traders and then click uninstall

I am having trouble loading the charts the first time? Jun 23, 2014 12:11PM CDT

Firewalls are 99% of the time the issue here. We do not use JAVA since we are web based so many firewalls (esp...

I can't seem to run the tutorials on my computer? Jun 23, 2014 12:13PM CDT

If they won't stream then it is something that you have set up on your PC: Sometimes just running them in a d...

I cannot download the Videos? Jan 03, 2016 01:51PM CST

Ok first you do NOT Download these - they are STREAMING VIDEOS which means they stream to you. They play in W...

Ever since I loaded my charts on Vista—My charts are very slow. Jun 24, 2014 03:22PM CDT

They freeze up on me—especially when I am in the NY session or the mentoring class.I have also noticed that th...

How do I access Tech Support Jan 03, 2016 01:51PM CST

Use the Tech support page on the website under Support/Contact US

I can't get Tech support from the Chat? Jan 10, 2016 07:49AM CST

Correct - you can't because tech support is in a different office in a different city! But you can if you wi...

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